At Crain, our core values are the foundation of our firm and impact how we approach every project. We define client-focused construction as seeing every situation from the client’s point of view and putting ourselves in their shoes. We are committed to advocating for our clients’ success, finding value for them, and doing the right thing to earn the kind of trust that lasts a lifetime.
While many commercial contractors focus on exceeding client expectations, we take it a step further by approaching each building as if it were our own. This means we take the time to listen and understand the client’s perspective on every aspect of the project, from the budget and schedule to the design and materials. We also consider every decision through the lens of the client’s needs and goals.
5 Ways We Approach Projects to Ensure Client Success
Here are some specific examples of how we demonstrate our client-focused approach:
1. We foster a proactive problem-solving mindset among our team.
At Crain, we believe that a proactive problem-solving mindset is essential for client-focused construction. We approach each project with the attitude of doing what is best for the client, even if it means going beyond the initial scope of work.
Whether it’s finding ways to navigate rising construction costs or proactively asking questions to maximize the success of a project, everyone on our team approaches each project with an ownership mentality.
2. We leverage ingenuity and creativity in pre-construction to achieve quality assurance, budget management, and timeline adherence.
Our pre-construction team’s experience and expertise truly set us apart, particularly in our ability to help clients maximize value while minimizing costs for complex projects. We took this approach during a recent renovation project for a car dealership. Similar to many auto dealership construction projects, the client had specific brand standards from the manufacturer that needed to be met. Through our pre-construction team’s extensive efforts, we reduced the overall scope of work drastically while still meeting the brand standard requirements, bringing the cost of work back in line with the budget.
3. We make decisions that deliver the best value to our clients in the short- and long-term.
After 90+ years in the construction industry, we’ve found that the best way to maximize a project’s impact and long-term success is to take the long view. We create more long-term value in a project by addressing constructability issues, anticipating future needs, and taking a client-focused approach. These three techniques are designed to save time and energy in the short term and ensure long-term satisfaction and success for our clients.
4. Collaboration, communication, and transparency are at the core of our approach.
We believe in working closely with every stakeholder to ensure a seamless and coordinated effort for every project we take on. We’ve also developed a “top to bottom” and “side to side” framework for communication that strengthens relationships, mitigates surprises, and ensures alignment. We’re committed to keeping project owners well-informed about their projects, ensuring that they remain an integral part of the decision-making process from start to finish.
5. Our commitment to clients extends beyond project completion.
We understand that constructing a building is a big investment, and we want to ensure our clients are happy with it for years to come. We’re always available for future expansions or maintenance needs, maintaining open communication with project owners even after we’ve completed a project.
We’re committed to building long-lasting relationships with project owners, and we want to be a trusted partner for all our clients’ future commercial construction needs.
Experience Crain’s Client-Focused Construction Approach.
At Crain, we believe that intentional relationships are the foundation of a successful construction business. If you’re looking for a commercial general contractor in Nashville who is committed to your success, we encourage you to contact us today. We’d be happy to discuss your upcoming project and see how we can help you achieve your goals.
We invite you to explore some of the long-term partnerships we’ve cultivated through our client-focused construction approach.